Shipping policy
Shipping Policy
Thank you for choosing Emporion Gems, a part of Emporion Group LLC, for your gemstone needs. We are committed to providing our customers with exceptional products and service. Please read the following policy carefully before placing your order.
Domestic Shipping (United States)
Free Shipping:
We are pleased to offer complimentary shipping on all orders within the United States — no minimum purchase required.
Processing Time:
Orders are typically processed and shipped within 1–2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time:
Domestic deliveries usually arrive within 3–7 business days from the date of shipment, depending on your location and chosen carrier.
Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
International Shipping (Outside the United States)
We are proud to serve customers around the world. Please note the following information for international orders:
1. Customs Duties, Taxes & Import Fees:
Orders shipped outside of the United States may be subject to import duties, customs taxes, and fees levied by your local customs authority upon arrival.
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These charges are not included in the item price or shipping cost at checkout.
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Such fees are the responsibility of the recipient (the importer).
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We unfortunately have no control over or ability to predict these charges, as they vary by country.
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Customs policies differ from country to country, so we recommend checking with your local customs office for more information before placing your order.
2. Delivery Time:
International shipping times vary depending on the destination and customs processing. Most international orders are delivered within 7–21 business days.
Delays may occur due to customs inspections, import procedures, or carrier factors beyond our control.
3. Order Tracking:
All international shipments include tracking whenever available. You will receive an email with tracking details once your order ships.
4. Refused or Undeliverable Shipments:
If an international order is refused or returned to us due to unpaid customs duties, taxes, or incorrect address information, shipping costs and any return fees will be deducted from any refund issued.
Shipping Carriers
We work with trusted carriers including USPS, UPS, FedEx, and DHL Express to ensure reliable and secure delivery for both domestic and international shipments.
Contact Us
If you have any questions regarding your order or shipping details, please contact our customer service team:
hello@emporiongems.com
Thank you again for choosing Emporion Gems. We appreciate your trust and look forward to sharing our gemstones with you wherever you are in the world.